Fleet News

New service safeguards against overcharging

TOWN & Country Assistance has launched a new service, Fleet Cost Controller, designed to ensure that fleets are not being overcharged for servicing and repairs. Under the new service Town & Country will appoint a fleet engineer to check costs for each client, controlling and reducing costs while cutting customers' administration time.

The engineer will be responsible for authorising all repairs before work starts and for vetting invoices prior to payment. They will also ensure that customers are not charged for items which should be covered by warranty. In addition, clients will receive monthly reports tailored to their needs and will be advised when vehicles are due for servicing. An Operators Licence administration facility is also available.

Wayne Gardner, Town & Country Assistance sales and business development director, said: 'By providing clients with our own engineers - which are used exclusively by us - we can reduce costs even further. This is a unique service which is attracting great interest from both existing and potential clients, for example a number of fleets with 100-150 vehicles have already signed up.'

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