'Bodyshop managers in particular seem to be at a premium as many are leaving the industry to seek less pressurised jobs,' he said. 'The ones that are left behind hop from job to job, either for more money or in search of an easier lifestyle which, of course, they will never find in this business.'
Hood believes bodyshops should reassess their staffing arrangements, putting greater emphasis on staff who 'meet and greet' customers and leaving managers to oversee the repair process. 'People who have grown up in a technical environment are not always best qualified to handle pressures from consumers,' he said. 'The body repair industry would benefit from an injection of personnel from the general service sector in addition to retaining the traditional practical bodyshop management skills.'