When the vehicles arrived in June 1996 he found there were no guidelines on how to train drivers. Claydon therefore developed an in-house training package for drivers, as well as for maintenance. 'We had to take them out and teach them about their driving skills,' he said. 'You have to relax your style and become a lot less aggressive.'
As well as training the drivers, he was also faced with the challenge of overcoming their misconceptions. 'We had to get rid of pre-conceived ideas about safety. Some drivers were, for instance, concerned about whether you could plug an electric vehicle in when it was raining,' said Claydon. 'I believe they are safer than most of our household appliances.'