Fleet News

Ford dealers sign up to customer charter

FORD's 130 Dealer Business Centres have signed up to a Business Customer Charter that guarantees their level of service and commitment to fleet customers. The charter aims to ensure consistency of service throughout the Business Centre network. Each centre will have at least four specialists trained to deliver a package of services and support.

This includes a direct dial phone number into the business centre that will be answered by a named business specialist who will also be the customer's single point of contact.

Dealers will have to book vehicles in for a routine service or repair within 72 hours and diagnose emergency off-road cases within 12 working hours. The charter also requires dealers to inspect vehicles before the start of a routine service, gain authorisation before proceeding with work, give an estimated completion time, enter details of all paid in the log book and contact drivers by phone as soon as work is finished.

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