Alan Bird, development manager for the VBRA, which has more than 2,000 bodyshop members in the UK, welcomed initiatives such as the 'hit-squad' launched by RAC Accident Services, which aims to slash the time damaged vehicles spend off the road by cutting out red tape. The RAC last month launched a nationwide network of Thatcham-tested authorised assessor engineers who will standardise service levels and speed up damage assessment.
Bird said: 'Insurers are not quick enough in reducing approval times and that increases off-road times, which costs us money. We are asking the chief executives of insurance companies for one-to-one meetings to get them to cut delays that are adding to the total costs of the claim.'
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