The RAC also acts as a back up for some of the manufacturer breakdown services with call centre operators taking overflow calls and using RAC vehicles to attend the breakdowns. Barrie Thrussell, managing director of RAC operations division, said: 'The re-engineered breakdown process provides our customers with a more responsive and efficient service. The whole process will be driven by accurate information ensuring the correct solution to the customers' motoring needs are met.'
RAC Business Services clients have welcomed the move. Peter Cox, manager of corporate insurance risk at Ford, said: 'If the new system can provide the flexibility we have seen in the presentation then there should be a huge benefit for corporate customers.'