Fleet News

Outsourcing on rise at lease firms

LEASING companies will increasingly use outsourcing of basic customer services so they can concentrate on meeting core customers' demands, a Leasing Life conference, in association with the British Vehicle Rental and Leasing Association heard. Peter Cooke, head of the centre for Automotive Industries Management at Nottingham Trent University, told delegates: 'Outsourcing provision of the base services means the leasing company can build a unique, tailored service package in addition to basic services.

'Outsourcing provides the opportunity to cut costs through greater efficiencies, enhanced flexibility, known costs of providing a service, and it gives smaller players access to state of the art systems and better purchasing power.'

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment


No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee