Fleet News

Mercedes trials while-you-wait service

MERCEDES-Benz is using its Hampstead showroom to trial a new 'while you wait' service concept aimed at small fleets and cash-for-car drivers.

An 'A' service will take 45 minutes and a full service 1.5 hours. Customers will be given a timed appointment and can sit and relax in a lounge while work takes place. If successful, the scheme may be rolled out to other parts of the UK.

Mike Lishman, market area director for Mercedes-Benz, said: 'The traditional approach of a car being serviced by one technician on one ramp means a full service can take four hours. This can mean the customer losing the use of the car for a whole day. At Hampstead we will be using a five-strong team specially trained to service one car on one ramp and turn a full service around in under 1.5 hours.'

Servicing will be charged at a fixed rate rather than by the hour.

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment

Comments

No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee