Fleet News

Daily rental: Service driving you mad? Count to 10

DAILY rental is becoming a popular option for fleet operators who are either fed up with the hassles of running a pool vehicle or want a flexible alternative to a company car.

The onus for issues such as health and safety or maintenance is shifted to the rental provider and it can be an ideal way to source a vehicle for temporary staff or if businesses are affected by a seasonal influx of employees.

But how do fleet operators ensure that the rental provider they have is doing the best possible job? The answer is simple – ensure that a thorough evaluation of several providers is completed prior to agreeing a contract.

This evaluation should cover more than just the monetary rate being offered – follow our 10-step guide to the key questions you should ask.


Ask if the company can provide a car to anywhere in the UK. Nearly every rental company will say they do, but is it true?




Does the company deliver on time? Ask to see information on late deliveries and service statistics. If rentals go wrong or arrive late, it becomes a nightmare for the fleet manager and makes the rental company look bad and the service poor



If a vehicle is no longer needed, how easy it is to cancel the contract? And are there any charges?


This is a headache for companies using rental. Fleets need to ensure they are only charged for the damage which has actually occurred. Most fleets have unattended collections which is where most disputes happen. Make sure the rental company has a system for damage and understand how the procedures work.

Ask for testimonials from another customer of how the damage system works and ask providers for statistics on damage claims by customers as a percentage of hires


Is the supplier good a picking up cars? Can they prove it? Prompt collection is a key indicator of performance


Make sure the rental provider sticks to the time schedules agreed and billing is accurate. If billing is inaccurate it causes disputes and credit control issues. Get them to tell you what policies they have in place for this


There needs to be a degree of competition on rates but the average fleet manager also wants the car delivered, clean, on time, billed properly and with no problems

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment


No comments have been made yet.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee