As part of the new service, drivers can book their vehicles in for any SMR work via a central contact centre number or through an online facility.
The company says this will ensure priority booking for Arval drivers, even for minor repairs. Drivers can also use one phone number for every aspect of vehicle management, including SMR.
A 2,000-strong ‘preferred supplier network’ of garages, known as the AllStar Maintenance Network, has been utilised for the new initiative.
Chief executive Philippe Bismut said: ‘Continued improvement to customer service is a priority for Arval in 2006. We believe this new initiative will deliver ‘red carpet’ treatment for our customers and their drivers by streamlining the service booking procedure and offering the highest quality service.’