DAILY rental company Avis is claiming its radical approach to corporate car rental is about to revolutionise the rental industry.
Avis has announced a series of changes to make the rental process easier for fleets following research on more than 13,000 of its business customers. Changes include a revised rental agreement, new vehicle guide and a rapid return service at all branches.
Stuart Gent, managing director at Avis, said: ‘The corporate renter will see greater transparency and speed across all aspects of the rental. The changes should help improve administrative efficiencies and control cost.’
Changes fleets will see at Avis include:
Rental agreement – all ‘perceived’ hidden charges will be listed including insurance, final fuel level and damage report.
New vehicle guide – Avis has ditched the ‘A,B,C’ categories for vehicles and will now show how many people each vehicle can carry including luggage.
Choice fleet – available at all airports, Avis direct customers can guarantee the exact make and model of a car.
Fuel up-front – customers can pre-pay for fuel when they collect the car and return it empty. Avis will charge less than the local pump price and if a vehicle is returned with fuel, a refund will be issued.
Insurance guide – a new jargon-free guide including charges.
Rapid return – processing for vehicle returns should take 60 seconds. The driver will be issued with an electronic receipt so no further charges will be issued.