Fleet manager, Nationwide Network Services
How long have you been a fleet manager and what did you do before that?
I went into fleet management by chance 18 years ago from office junior and cost accounting to managing a fleet of 600 company cars. I moved to Nationwide Network Services (accident management provider and subsidiary of Nationwide Accident Repair Services) five years ago, as fleet manager to the 3,500-strong courtesy car fleet.
What does a typical day for you involve?
Controlling the logistics of vehicles delivered and collected from numerous locations. Communication is key and forward planning is essential. I negotiate terms directly with manufacturers and contract hire providers as a result. We provide information via intranet updates and helpful hints to keep avoidable costs to the minimum, ensuring the fleet runs smoothly and vehicles are kept to British Vehicle Rental and Leasing Association (BVRLA) standards throughout the contract.
What is your greatest success story to date?
Over four months I replaced the entire owned courtesy car fleet with contract hire vehicles, keeping the business functioning efficiently throughout.