Inspiring, rewarding, challenging.
What is a typical week as operations director?
A typical week will involve a number of visits to our auction centres, customer review meetings and one-to-ones with my operational team.
You have 20 years’ experience – what has been the main industry change in this time?
The influence of technology has been profound. Everything we do is now quicker, with instant access to much more information. Electronic vehicle inspections, online transport ordering, web-based sales channels, real-time market prices and vehicle management systems are all part of the mix. And in terms of the services we provide, we’ve now got a range of specialist de-fleet services, five sales channels and a huge investment in products.
What are your priorities for the next year?
Continuing to focus on people development, driving customer service levels and support cross-company collaboration across the Manheim Group.