Fleet News

Give your views on our new fleet charter

FLEETS are being invited to give their views on a major new initiative which will be launched at this year’s Fleet News Hit for Six Conference.

The Charter for fleet suppliers, based on comments from fleet managers about the service they wish to receive from industry suppliers, covers 13 key points:

  • Give us access to a person, not a computer
  • Provide a named customer service contact
  • Tell customers when the named contact changes
  • When there is a change, train your staff about our business before they meet us
  • Meet us regularly if we want
  • Don’t promise what you can’t deliver
  • Commit to keeping customers updated regularly
  • Be honest – if there is a problem, tell us…
  • …but aim to offer us solutions, not problems
  • Offer us a printed service level agreement
  • Treat third-party suppliers as if they were your own employees
  • Be flexible
  • Act on feedback – promptly.

    Is there anything you would add?

    WE want to hear your views. Any comments can be sent to john.maslen@emap.com and the word Charter should be put in the email subject heading.

    Once launched, fleets will be invited to nominate suppliers that they feel meet these key standards to ensure good customer service.

    There is a choice of two locations for delegates attending this year’s Hit for Six Conferences – Oxford on September 20 and Ilkley, West Yorkshire on September 27.

  • For full details, log on to the conference website www.hitforsixconference.com or call Sandra Evitt on 01733 468123.
  • Leave a comment for your chance to win £20 of John Lewis vouchers.

    Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

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