Fleet News

Motorists vote for RAC

Motorists have ranked RAC top for roadside assistance for the second consecutive year.

The results of the UK Roadside Assistance Study - an annual survey undertaken by JD Power and Associates – show that for roadside assistance, RAC ranks the highest for customer satisfaction.

The survey of over 3,000 motorists showed that RAC received the highest ratings for all three factors driving customer satisfaction: timing (time taken for help to arrive and time taken at the scene), operator/dispatcher (including time taken to answer the phone, friendliness and reassurance) and mechanic/vehicle driver (includes appearance, courtesy and the ability to do what was needed).

The study also highlighted that the use of subcontractors by RAC is one of the lowest in the industry.

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