Although I have been selling accident management for the past 10 years, I am still learning as Call 24-7 offers additional services and initiatives. It has been hard but enjoyable work.

The fleet industry is possibly the most diverse that I have been involved in. No two fleets operate the same and the knowledge base is vast.

My background is in banking and finance the latter mainly on the motor finance side. I also spent some time in commercial vehicle sales and leasing, therefore accident management was a natural progression.

Two pieces of advice that have stood me in good stead so far are to acknowledge everyone you meet and treat them with the same respect and courtesy, regardless of their position, and that it is never rude to be early for an appointment, but disrespectful to be late.