A major survey of leasing and contract hire customers has named Alphabet as the leader in pre-sale services, while Lloyds TSB Autolease was placed at the top of the post-sale survey.
The 2007 apd landmark fleet operator customer satisfaction survey was based on more than 12,000 responses from leasing and contract hire customers.
The survey questioned fleet operators throughout last year, asking them to rate their leasing suppliers.
Those featured in the survey manage over 1.1 million vehicles – over 80% of all vehicles under lease, finance or fleet management in the UK.
Alphabet topped the pre-sale surveys for the third consecutive year.
This hat-trick is a first for any leasing company in the survey’s 10-year history.
The survey measures how suppliers handle prospective customers; taking into account first contact, response and follow-up, communications and products.
Lloyds TSB Autolease topped the post-sale survey, which measured satisfaction of existing customers, ranking performance across categories, such as communication, vehicle ordering and delivery, in-life services and invoicing.