Van maker Iveco has introduced a new range of planned maintenance contracts for its range of commercial vehicles.
Called Elements, the programme launch follows a year-long market review and is designed to help Iveco reach its target of a 50% share of the planned maintenance contracts market by 2011.
Bob Lowden, director of customer service at Iveco UK, said: “Keeping vehicles on the road with minimal interruptions for maintenance and repairs is everyone’s priority and we have introduced a comprehensive choice of services to suit any commercial vehicle application.
“We’ve also created a more flexible and cost-efficient product and given dealers and operators the flexibility to select any combination from the five major ‘elements’ which make up the new offering, with service levels each priced and customised to suit varying operators’ needs.”
The package comprises five parts, starting with a legal aspect that covers planned maintenance inspections, tachograph re-calibrations, speed limiter checks and electronic document filing, as well as defect reporting and MoTs, including vehicle preparation, collection and delivery to and from the test station.
More detailed packages, can include a service aspect covering scheduled servicing, an element called ‘friction’ which covers repair and replacement of selected key components due to wear and tear, and ‘motion’, which includes non-scheduled repairs.
The fleet management option covers all scheduled vehicle maintenance management, including key performance indicator reporting on dealer performance and trend management.
“This effectively allows customers to define exactly how much support they want from a planned maintenance contract, and ensures we have a package to suit every Iveco customer,” Mr Lowden said.
“As an example, in the past we’ve had operators which only wanted a contract to cover their planned maintenance instructions (PMIs), whereas other fleets have wanted a contract to cover routine servicing, but not PMIs.
“With the launch of Elements, we can meet all of these requirements and a whole lot more.”
The system also enables Iveco dealers to provide instant quotes to customers on any variation of planned maintenance contract.
It replaces the previous CostCare system which required a minimum 24-hour turnaround.
The new Iveco Elements contracts can be supplied with all new and approved used Iveco vehicles sold by dealers in the UK.