Delegates to the annual 1link Service Network Customer Forum Event, held at Toyota World, Burnaston, Derbyshire, represented more than 90% of transactions that are processed through the platform. In total, fleets using 1link Service Network operate around 2.5 million company cars and vans.
Topics at the event centred on ways to use the platform to help fleets continue to drive down service and maintenance costs, many of which will be included in the latest release of the platform, arriving this month, or release 36, due in early 2011.
A key feature of the Customer Forum Event is the delegate workshops which enable open discussion of new ideas for the platform and which help to form the agenda for the coming year.
Gary Gibson, head of customer services at epyx, said: “A notable strength of 1link Service Network is that it has a genuine community where the platform’s users get together regularly to discuss best practice and future improvements.
“For a product of this type, detail changes can often have a really worthwhile impact on its effectiveness or ease of use and many of the best changes we have made in the past have come as a result of Customer Forum event discussions.
“Some of the ideas put forward this year look very promising and we will be discussing in detail over the next few weeks how best to incorporate them into the platform.”