CEVA Logistics has invested in a new UK customer contact center and deployed an additional new vehicle fleet of 24 vehicles to support continued growth in its home delivery business, CEVA Home.
The new CEVA Home contact center, located in Warrington, Manchester went live on 1 November 2010, providing a comprehensive service from 7am to 8pm Monday to Friday, and 7am to 6pm on Saturdays. Agents in the center will handle around 2,000 incoming calls and make 5,000 outbound calls per week, liaising with customers, suppliers and retailers to arrange delivery to consumers’ homes. The introduction of a new Contact Management System, with call center pods and plasma screen will enable agents to prioritize and react more efficiently to both customer and supplier priorities.
Andy Fitt, CEVA’s senior vice president, UK said: “The customer contact center is a state of the art, professional, fit-for-purpose environment for our team to work in. Together with the investment in our vehicle fleet, it will help us to maintain our high levels of service and provide CEVA and our customers with a platform for future growth and continued success.”