Pendragon Contracts is launching a new vehicle returns process, which involves the drivers in the inspection, to give them the opportunity to alleviate refurbishment costs.
The launch follows a call from the industry for fleet companies to provide a fairer evaluation system for drivers at end of contract.
The new system will notify drivers six to eight weeks prior to contract end to offer the choice between collection, extension or vehicle purchase.
A joint inspection is then carried out by qualified and independent vehicle inspectors. The driver is also made aware of how they can minimise costs for their employer by cleaning the vehicle, locating missing documentation, locating spare keys, mending windscreen chips etc.
The streamlining of the process means refurbishment invoices are produced quicker and any remaining issues can be resolved when it is fresh in the client’s mind.
Additionally, Pendragon Contracts’ onward remarketing of the vehicle can also take place sooner, thereby reducing stocking days.
Neal Francis, divisional managing director at Pendragon Contracts, says: 'Giving drivers advance notice of end of contract options in this transparent way enables them to remove any unnecessary costs at the point when the contract ends. We have employed an independent third party to ensure the drivers receive a fair inspection and we are also making documented and photographed evidence available on request.