Recognition of Ogilvie Fleet’s customer services came in the annual Fleeteye CSI survey, which is conducted by specialist international automotive research and consulting company Experteye.
2010 was the first year in which Ogilvie Fleet decided to take part in the survey as the company wanted to benchmark its customer service performance against competitors.
Each month, Experteye surveys fleet chiefs on a broad range of post-sale issues relating to a subscriber base of 16 top contract hire and leasing companies including: account management, invoicing, meeting promises, vehicle ordering and delivery and day to day support.
The annual awards go to the companies in three categories - there are also the 250-500 vehicle and 500+ vehicle sectors - that have achieved the highest combined monthly results over the past year.
On winning the 2010 award in the 25-250 vehicle category, Nick Hardy, sales and marketing director Ogilvie Fleet, said: “It is the first time that the company has won a recognised industry award for customer service so we are absolutely thrilled.”
The company employs 55 people in offices in Birmingham, Sheffield and Stirling. Mr Hardy said: “The achievement is testimony to every single member of staff who day after day works incredibly hard to deliver a range of fleet solutions to our clients.
“We have always known that Ogilvie Fleet’s employees deliver excellent customer service and our customers tell us that we do, but to have that confirmed with such a prestigious award is fantastic and gives the company huge credibility.
“We didn’t know how the company would perform in the Fleeteye survey and while we believe we deliver top-notch service, how that compared with the rest of the industry was a huge unknown.”
Mr Hardy concluded: “But we are not complacent and in 2011 we will be aiming to further strengthen our customer service as Ogilvie Fleet will be seeking to retain its award-winning fleet industry leadership.”
Rick Yarrow, managing director of Experteye, added: “Ogilvie Fleet has shown consistently strong levels of service throughout the year.
“The Fleeteye survey remains a pivotal measure of customer satisfaction in the fleet sector, with many contract hire companies using it to formulate key strategies and service initiatives.”