Volkswagen Financial Services (VWFS) (UK) Ltd has implemented Webalo software on its smartphones to improve access to real-time sales and customer service data for its field staff and senior managers.
VWFS (UK) Ltd is the captive finance company of Volkswagen Group UK dealing with brands including Bentley, Bugatti, Lamborghini, Porsche, Audi, SEAT, Škoda, Volkswagen and Volkswagen Commercial Vehicles. To improve efficiency employees are now able to access sales, loyalty and customer service statistics driven by an existing SAP database on their smartphone. The new software runs a series of reports which allows users to access data pertinent to their role which can be analyzed to a low level.
Graham Wheeler, managing director of Volkswagen Financial Services (UK) Ltd, said; “Smartphones and tablets aren’t just for fun applications, there is a real business need for this new technology. For VWFS to continue to flourish the team need to be able to analyze the latest data and to make effective decisions. For example, we have some 50 field staff covering the UK.
Whilst laptops are incredibly powerful, there is the need to logon and run reports. The Webalo solution allows our team to access sales and loyalty information right down to retailer level so any decisions and advice can be made on the latest facts.”
Webalo replaces the purchase and installation of development software, expensive programmers and consulting services, and the ongoing maintenance and upgrading of custom-built mobile applications, with a step-by-step configuration process that easily connects existing enterprise applications and data to smartphones and tablets. Webalo’s ability to provide direct access to the specific data and functions that individual users need streamlines interactions with the enterprise and enhances productivity.
“The speed and simplicity of Webalo were the primary benefits for us, though those translate into cost savings, as well,” said Carl Redman, head of IT development at VWFS (UK) Ltd. “The ease of development means that we can be fully deployed with Webalo in much less time, and at less cost, than it would take with other approaches.”
Peter Price, Webalo’s CEO observed “Webalo gives employees exactly what they need to get their work done right from their smartphone or tablet. For IT this means enhancing corporate productivity, without the time and cost of creating and then maintaining a whole new layer of mobile applications, as they can use Webalo to easily connect directly to their existing enterprise applications and data.”