CitySprint has launched a new delivery solution for retailers called ‘MyTime’. The new integrated delivery solution enables retailers to offer their customers time specific delivery options, within a one-hour time window, using the retailers’ existing IT services and ‘pickpack’ processes.

Using retailers’ existing click and collect processes or via direct injection into one of
CitySprint’s 35 service centres across the UK, the new service enables retailers to offer their customers real convenience, with time specific delivery options:

• The flexibility to choose a specific time and date for delivery, pre-checkout (without customers having to leave a retailers’ website)
• Deliveries can be made to work, home, the next day (or nominated day) during a customer chosen one hour time slot, seven days a week, 365 days a year
• Status updates and online tracking from order to doorstep
• One point of contact, CitySprint covers all of mainland UK and does not use third party delivery partners

Patrick Gallagher, CEO, CitySprint commented, “It’s no coincidence that the retailers offering flexible delivery solutions are those reaping the rewards, this new solution makes it possible for all retailers to benefit from increased customer satisfaction and loyalty.”

Gallagher added, “Consumers expect more delivery convenience and putting the customer first is about providing delivery choices which suits their needs. With MyTime, finally there is a cost-effective delivery option that works around consumer schedules not the delivery companies. By tapping into our extensive UK network, which can reach over 81% of the UK within 60 minutes, we can deliver to a specific date and time that suits the customer and is excellent value for money.”

Shiran Liyanage, UK head of marketing, MetaPack commented on the launch, “Retailers are shouting out for more dynamic delivery solutions and MyTime offers them just this, a precision service which leverages their existing resources and processes.”