Total Accident Management has reported a 29% improvement in its customer’s average vehicle off road (VOR) times between 2008 and 2011.
Through the increased use of its mobile repair solutions, Total’s average customer VOR time including weekends has reduced from 11.24 days in 2008 to 7.95 days in 2011. Improved VOR times means fleets also benefit from lower hire costs, as fleets are able to get their vehicles back on the road quicker.
Currently around 28.62% of repairs go down the mobile smart repair and mobile bodyshop route and 71.38% via the conventional bodyshop route. Vehicle off the road times range from zero in the case of mobile smart repair and typically three to seven days through a bodyshop.
Total’s ‘damage evaluator process’ helps identify when a vehicle needs to be sent down the bodyshop repair route or if it can be repaired by a mobile bodyshop or smart repairer..
Penny Stoolman, managing director of Total Accident Management said: “Speed and cost of repair are constantly under scrutiny by fleet operators, and we have been working hard to improve repair efficiency, helping fleet managers keep costs under control.”