Fleet News

Auto Windscreens reaches a new standard of customer service

Auto Windscreens has gained the ISO 9001:2008 quality management systems accreditation from the British Standards Institution (BSI).

The standard recognises companies that consistently deliver products that meet customer and regulatory requirements and which have implemented systems and procedures to continuously monitor and improve service.

All business processes in every department at Auto Windscreens were reviewed to ensure procedures complied with the Quality Management System manual.

BSI conducted a three-stage audit programme at the Chesterfield head office and in the 21 fitting centres, and it took eight months to achieve the full accreditation.

Mark Foster, Auto Windscreens service delivery director, said: “There’s no doubt we’re setting the standard for exceptional customer service in the industry.

“Gaining this accreditation doesn’t only help us to manage our business effectively it also shows our customers that we believe in consistently high quality products and service, and investing in effective systems and in exceptional people.”

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