Audits, carried out in June of this year by British Assessment Bureau, mean that both sites have now been granted the accreditation for the quality management of their business. In order to achieve this, the sites were assessed on a number of standards including a review of client satisfaction, customer feedback, a review of the internal audit and purchasing procedures, supplier selection process and Paragon’s management review process.
ISO 9001 is a nationally recognised Accreditation Scheme which allows Paragon to demonstrate to its customers that it has established processes and procedures that are in line with a defined set of industry standards. The accreditation builds on its Total Quality Management programme introduced at Paragon nearly two years ago and demonstrates its commitment to quality throughout its business operations. As a result of gaining this accreditation, Paragon is building on the confidence already gained in its services and products. The company is working towards gaining the accreditation at its remaining sites over the next twelve months.