Leasing companies were asked to submit entries for the three customer service awards, nominating individuals and teams who exemplify why their company excels in customer service.
Patrick McGillycuddy, head of fleet sales at the FN50 headline sponsor Skoda UK presented each of the winners with their trophies.
Customer service award – rising star shortlist
- Ian Bennett, Ogilvie Fleet
- Nikki Foster, ALD
- Jordan Hynes, Lex Autoleae
- Karl Kennedy, Lex Autolease
- Binah Shah, ALD
- Rachel Whelton, Lex Autolease
Highly commended: Ian Bennett, Ogilvie Fleet, and Binah Shah, ALD
Winner: Rachel Whelton, Lex Autolease
Rachel is at the starting point of her career but has already exceeded expectations and given a clear indication that she is destined for great things in this industry.
Her manager describes her as a “real success story” pointing to her “passion for customer service and leadership” with a “clear focus on helping people to develop”.
Customer service award – individual
- Charlie Dix, Lex Autolease
- Martin Goodey, Arval
- Emma Kirk, Lex Autolease
- Brigitte Nehrmann, Lex Autolease
- Sam Snee, Alphabet
- Scott Taylor, Alphabet
Highly commended: Martin Goodey, Arval
Winner: Charlie Dix, Lex Autolease
Charlie winner has achieved the highest levels of customer satisfaction at her business with an incredible 97% satisfaction rate and a +100 score in terms of customer advocacy.
Her manager says she provides fleet customers with “thought leadership and powerful advice”.
Customer service award – team
- Arval consultancy team
- Hitachi Capital Car Solutions G4S customer service team
- Lex Autolease corporate customer services north
- Lex Autolease AXA account team
- Lombard Vehicle Solutions customer service team
- Ogilvie Fleet disposals team
- SHB maintenance and compliance team
Winner: Ogilvie Fleet disposals team
The Ogilvie disposals team stood out for the judges. But more importantly, they also stood out for their customers.
Here’s what a few of them had to say:
“Over many years we have received excellent customer service.”
“They have a very professional work ethic.”
“They are leaders in the industry. They have skilled and professional personnel who ensure a quick and effective resolution to any issues.”
Pictured with Patrick McGillycuddy is Jim Hannah, operations director, Ogilvie Fleet.