TCH Leasing, one of the UK’s top 30 contract hire and fleet management companies, is to use Auto Windscreens as its preferred glass supplier.
Through a new partnership agreement signed in August, Auto Windscreens will handle hundreds of automotive glazing repairs and replacements for TCH Leasing.
TCH Leasing will benefit from the glass firm’s highly-trained nationwide mobile repair technician workforce and its contact centre. Expert advisers will receive calls for the fleet company through a unique phone line setup and will organise repair work for customers via just one call.
Mark Hammond, managing director of TCH Leasing, said: “Auto Windscreens’ team has an admirable determination and desire to succeed. The sales people believe in what they are offering and it is a reason why we have remained loyal to the company. We always receive a good service and feel they share the same core principles as our business.”
This is the second large-scale fleet contract secured by Auto Windscreens in recent weeks, with Ogilvie Fleet also announcing its joint-working with the service supplier.
Joy Cooper, sales director at Auto Windscreens, said: “At the beginning of 2013 we knew that we were in a strong position to win fleet business and are now seeing the results. TCH Leasing will be well served by our strong proposition for vehicle hire, leasing and management companies, and we are proud to partner with them.
“Our aim is to manage fleet glass requirements by taking control of the process from end-to-end, giving both fleet managers and end customers peace of mind. An emphasis on minimising vehicle downtimes through speed and efficiency of the glass repair process has been paramount in fine-tuning our solution, which is tailored to each company’s needs.”
Auto Windscreens has addressed the requirements of the fleet market by streamlining glass claim processes to make them simpler and faster for all involved. It continually looks to evolve its proposition alongside technology, both in glass and management systems.