Fleet News

Drivers can now record mileages using Interactive Voice Response

The Fuel Card Group has teamed up with Liquid Voice to allow drivers using its mileage capture system, MileageCount, to record their mileage using Interactive Voice Response (IVR).

Liquid Voice’s IVR system is said to be significantly faster and more reliable than a call with a human operator.

James Lister, head of IT at the Fuel Card Group, said: “We already have an online system but, for a busy driver out on the road, the most efficient way is to use a mobile telephone and the numbered keypad.

“Through device validation, we can ensure security and ease of use through a familiar mobile phone.

“The system is now being rolled out to all our operational sites, tested and launching to our existing customers.”

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