CBVC, an independent provider of fleet vehicle management services, has appointed customer care specialist Kim Noble as its director of customer service.
Noble, who joins the business after two decades with Leasedrive in Birmingham, is excited to be joining the growing company at a busy time.
CBVC is growing its presence within the fleet management sector and as such is looking for Noble to provide leadership of its current customer facing offering.
One of her main responsibilities will be to look after the operational wellbeing of CBVC’s loyal client base.
“Within this new position I am able to bring a rounded view of the fleet management sector and as such I am keen to investigate the current customer journey and offer any alternative solutions that may not have been thought of beforehand, she said.
“I am looking to take the customer’s experiences with CBVC to another level and at the same time discover other opportunities for the business to grow.”
Mike Manners, managing director of CBVC, said: “Kim is a highly valued customer service professional within fleet management and her name is synonymous with being a pragmatist who excels in the delivery of objectives and projects.
“Her appointment emphasises CBVC’s ambition as a business, Kim is a great asset and we’re excited to start working with her.
“This is a great time to be joining CBVC as we continue to grow in the fleet management sector and expand our customer base.”
One of the first tasks Noble will be undertaking is to evaluate the current customer service platforms and to ensure that they are being utilised to the full and are providing the best possible solutions for the customer, not only from a service experience perspective but also to drive down client costs.
In addition to overseeing the client relationship management within CBVC, she will be spending time getting to know customers as she joins managers on client visits.
She also wants to take her new team to the next level, as she imparts the skills she has amassed over a long and successful career within the fleet industry.
She said: “I believe that to help customers you first have to find out exactly what they want and simply provide it. It’s about offering a joined up solution to the client, whilst being sympathetic to their cultures and practices.”