Fleet News

Vauxhall ditches 100,000-mile lifetime warranty

Vauxhall is to ditch its 100,000-mile lifetime warranty programme, returning instead to a three-year/60,000-mile offering as of January 2015.

Tim Tozer, Vauxhall’s chairman and managing director, cites the changing ownership landscape and significant investment in new technology as key drivers for the change.

"In today’s market, 65% of retail sales are supported by a finance package and within that, over 60% are PCPs. This has dramatically changed ownership patterns resulting in fewer customers retaining their cars beyond three years. 

"Couple this with a €4 billion investment in high technology powertrains and state of the art new products and it no longer makes business sense to invest in 100,000-mile warranty cover.

"We will continue to focus our investment on providing our customers with a high quality and satisfying experience, both at dealer and company level, throughout their purchase and ownership period."

Existing vehicles with Lifetime Warranty will continue to be covered for up to 100,000 miles whilst the vehicle remains with the first owner, subject to annual validation. 

The new three- year/60,000-mile transferable warranty is fully competitive with benchmarked competition, according to Vauxhall, and includes AA roadside assistance (with Homestart and full European cover) in the first year and is available with cost effective extension options up to four and five years.


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Comments

  • Mr. Bean - 02/10/2014 10:25

    Interesting reading but doesnt hide the fact it made no difference to anyone when this was interoduced a few years ago. Vauxhall believed this would influence leasing companies when setting their SMR data and see a reduction on rentals, this didnt happen. They hoped cars would be going in to main dealers to have the "check" done, also hoping the dealers would have extra work, overall I guess didnt happen either. Their terms and conditions were poor since only the 1st owner would get the warranty and only the dealers were able to sell used vehicles with it. It had great potential but poor planning made it fail.

  • Ste - 02/10/2014 11:18

    No surpirse here, GM are consistently voted the worst OEM to deal with if you are a supplier, zero ethics, plus previosu history of being bailed out numerous times...GM and Vauxhall are just US corporate beasts that operate to benefit their directors and pension funds...vehicles are just the by product, joke!

  • Andy - 02/10/2014 14:09

    All this says to me is that Vauxhall aren't confident their cars will make it past three years or 60K without major issues...

  • Rob - 02/10/2014 15:25

    Does the lifetime warranty really entice people to buy the brand, I don't think so. Kia and Hyundai have improved market share with the "longer term" warranties, hence by enlarge othe OEMS should maybe follow their lead.

  • Terry Quinn - 02/10/2014 17:03

    We know how politicians word things to their own advantage, might Vauxhall be experiencing claims in excess of their projections, or perhaps customers saying they now plan to keep their cars for 100,000 miles

  • Gordy - 02/10/2014 17:24

    Not good news for consumers. Padded to sound good. "High quality and satisfying experience" means no breakdowns and big claims. If Vauxhall had confidence in their products they would put a 7-year warranty on them and it would be transferable. Look closely - when did Vauxhall launch something like "efficient dynamics" or "blue motion"? Ford and Vauxhall are both lagging behind in the emissions/power/economy stats compared with VW/Audi/BMW and if they don't put more effort into R&D they will NEVER catch up. Why buy a "Christmas Cracker" car when you can have a lovely premium car for cheaper?! Just check out the 3-year residuals on rivals (e.g. BMW 318d) and often it's actually CHEAPER driving the better car!! Massive pre-reg and discounts only make things worse for the trusty buyers who end up with an unreliable 3 year old car worth pennies. Removing "lifetime" warranty is a BAD idea. They should leave it alone and do the other stuff AS WELL as the warranty. Simples.

  • Mr.Bean - 03/10/2014 08:59

    Gordy.Vauxhall call their efficient car Ecoflex, granted nearly all have it now! Look at the numbers and Vauxhall and Ford are not behind on CO2. Infact its BMW lacking behind the market place. Their 3-Series ED is no longer market leader with the 109CO2, look at the Volvo S60 with more power but with only 99CO2. Also I would be careful when mentioning 3-series, their values have moved due to high volumes. As a company car driver I would prefer a high spec Mondeo vs a basic 3-series SE with no spec. I think people are missing the point when looking at the warranty, It was never planned for you or I buying a used vehicle. The Warrantly was only valid for the first owner and not 2nd or 3rd. A large number of used cars coming into the market are from leasing or rental companies, these would not have the warranty. By default it was badly done by Vauxhall. The only used Vauxhalls available with the Warranty would be from dealers but they had to be no older than 12 months. In reality I dont think Vauxhall spent too much money on claims. A little bit of information is a dangerous thing...

  • David - 05/10/2014 12:14

    From lifetime back to 3yrs, this was a good opportunity now missed to go to 7yr without people now thinking a lifetime was a foolish marketing tool in the first place.

  • Sheena Nisbet - 29/04/2015 21:48

    I bought a new Adam with a "lifetime warranty " in the 1st 7 months the car had been back in the garage 3 times also was recalled, given a health check each time(4) but because I went to another garage for my MOT who was Vauxhall registered and did not get yet another health check 6 weeks after the MOT (which would have been 5 times in 13 months) they cancelled my warranty

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