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Auto Windscreens introduces mobile devices across technician workforce

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Auto Windscreens has Motorola TC55 smartphones across its national windscreen repair and replacement network this month to enhance workflow processes and the service offered to customers.

The pocket-sized devices and are tailored specifically for Auto Windscreens, have been rolled out to all technicians to help manage their workloads more effectively while on the move. The units are being used to make customer calls, record individual glass repair/replacement job information, access technical information and conduct customer surveys, among other actions.

While Auto Windscreens installed similar devices four years ago, being the first automotive glazing repairer to fully integrate such technology into the customer journey, the new handsets are faster, with better data accessibility, greater functionality and access to the ever-expanding range of business apps from the Google Play Store. A high quality camera, improved usability and interface, and removal of the need for technicians to carry a separate mobile phone and navigation system are also key drivers behind its introduction. 

Chris Thornton, Auto Windscreens’ managing director, said: “Technology has moved on dramatically since we launched our previous Motorola devices, which managed job workflows but could not be used for calls or navigation. As part of our ongoing commitment to developing our customer-centric systems, we are excited about the potential of our new smartphones and believe they will add real value to our operations.”

The Motorola TC55’s are heavily interlinked with Auto Windscreens’ core Metrix workflow platform, which have also been upgraded to incorporate Metrix Mobile for Android (MMA), allowing for performance, stability and usability enhancements, as well integration of applications such as Google Maps.

Thornton added: “Trials held since June have gone extremely smoothly and we are pleased to have now delivered handsets to all our technicians, following in-depth one-to-one training sessions covering all the capabilities on offer. We will be closely monitoring the impact they have on our business efficiency moving forward and will be introducing some exciting partners and customer led added-value functionality in the coming months.”

Not only will the new devices enhance Auto Windscreens’ current service, but they are also designed to support the business’ future growth and development.

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