Lex Autolease has launched new technology with the aim of improving end of contract processes.
The move comes after extensive consultation with drivers and fleet managers to enhance their experience of clarity of process, timely communications and potential damage charges.
Technology includes full video footage and images of end of contract inspections and any damage found, which will now be available to customers.
The iPad technology is designed to provide clarity and consistency for both customers and vehicle inspectors, and will go beyond the BVRLA standards currently used across the industry.
A simplified pricing structure around damage types will be published in full for customers in advance of their contract expiring.
The pricing matrix details all charges by vehicle size and damage type, and will empower customers to make informed decisions around whether to undertake repairs on a vehicle before its return.
Invoicing for damage and movement will be automated, and customers can opt in to a series of alerts to be kept fully informed of each stage of the de-hire process.
All of the enhanced technology will be available for Lex Autolease customers to access through the newly-improved ‘LAi’ information portal.
In a dedicated ‘End of Contract’ area, customers can find FAQ documents, BVRLA guides to fair wear and tear and self-appraisal tools to make the process even more transparent.
Andy Hartley, commercial director at Lex Autolease, said: “The end of contract process can seem daunting for customers.
“We want to take the lead in creating an easier, smoother and more transparent de-hire procedure for everyone involved.
“Our new technology will throw open the inspection process for both drivers and fleet managers, and our carefully laid-out pricing structure means there’ll be fewer surprises when customers come to hand back their vehicle.”