Fleet News

Autoglass to close branch network

Autoglass is consulting on the closure of 100 branches - its entire network - in an effort to cut costs.

It instead wants to become a mobile repairer,which will bring its service closer to customers, it says.

The changes are expected to result in about 180 branch-based customer service workers and managers losing their jobs, reports the Daily Mirror.

It currently employs more than 1,000 technicians, back-office and call centre staff in the UK. 

A spokeswoman said: “We strive to constantly evolve our business model to ensure that we continue to offer the best possible service to our customers.

“As part of our ongoing commitment to customer service and quality, we have been reviewing our operational processes to ensure that we deliver the level of service expected by our customers now and in the future.

“As part of this review, we’ve identified opportunities to bring our service closer to customers and have concluded that the role of our branch network as a customer service centre may no longer be required in order for us to provide an efficient service to our customers.

She added: “We are entering into a formal consultation process to discuss this proposal with our people whose roles would be directly affected by this change.

“We can confirm that we are consulting with 179 branch-based employees regarding proposals to change our operating model.

“We appreciate this will be a difficult time for the individuals affected and as such we are making every effort to provide the appropriate support and identify new opportunities for our people.”

The closures are expected to go-ahead next March.

 

 



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Comments

  • MP - 11/12/2014 16:05

    With almost no management of long standing in senior positions, the fail to have the benefit of history and previous attempts to do similar, if not quite so drastic, changes to the infrastructure of the branch network.

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  • WSF - 12/12/2014 08:17

    Once again the out of touch exec team have got it wrong again in there valiant attempt to boost profits and appease the shareholders. The business seem to think that the changes will translate to a seamless cradle to grave process, unfortunately the branches that are closing are the areas that helped to drive this philosophy. Let's hope the experienced staff don't vote with there feet in the first quarter of next year when the changes start to impact on skilled workers family life. Leaving the bulk of the replacements to be completed by the inexperienced influx of new staff on fast track training to backfill this forecasted experience/technician drain.

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  • Glass jaw - 17/12/2014 00:29

    The company is desperate and circling the drain

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  • chris - 13/01/2015 13:18

    Having worked for autoglass for over 25 years i have seen a lot of changes whitin this once great company , autoglass was a company that you loved going to work ,, BE THE BEST ,, was our goal ,, with the new technology most cars have now you need the branch ,you need to hold on to your experience fitters for the future ,,and for the future of autoglass ,,, sorry mr belron but you have destroyed a magnificent windscreen company for your own greed ,,, god bless the fitters

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  • Neil - 27/01/2015 06:14

    The industry has been bled dry by the insurance companies ( which are owned by banks). There is no money left in order to run a healthy, well run,fun company.Sorry Autoglass but you are doomed.Once the spine of your operations starts to leave ( your fitters), you will struggle to replace them , especially with no branches or training centre. The same fate as RACAW awaits you.Bye, Bye.

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  • Steve - 10/02/2015 22:56

    More hours less family time, reduced pay unable to have a life, bonus scheme is unrealistic more money for Autoglass ! Unhappy techs, AG has lost its way to greed no longer an enjoyable company. Customers will lose out due to techs leaving for there best interest. Keep pushing and it will be goodbye Autoglass no techs no Company

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