National Windscreens has announced that its official customer satisfaction score has increased by 5.2% since 2012.
The independently implemented the Net Promoter Score (NPS) system two years ago to monitor its customers’ experience and feedback.
The NPS system asks customers how likely it is that they would recommend National Windscreens to a friend or colleague. Survey respondents are asked to rate the overall service from 0 to 10, with 10 being the highest possible score.
NPS is used by a number of the world’s leading customer focussed organisations to track customer loyalty.
National Windscreens surveyed more than 10,000 customers and saw its Net PromoterScore increase from 76.0 in 2012 to 81.2 in 2013.
Commercial director Pete Marsden said: “We are delighted to have improved the score significantly this year. It shows that National Windscreens’ priority of aiming to provide excellent customer service is really appreciated by our customers.
“Many of the world’s leading brands use NPS to measure their customer experience and I am proud that our teams have achieved these outstanding results. The challenge for 2014 is to continue to improve our score yet again.”