Fleet News

DVLA review to make fleet transactions easier

Fleets should find certain transactions with the DVLA, such as paying vehicle excise duty in bulk, easier in future following a review of the agency's services.

The changes, set to be implemented following a wide-ranging review, will also mean services are tailored more towards drivers’ individual needs.

One of the recommended actions was specifit to type of transactions that might be made by fleets.

It states: " DVLA should deliver simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies."

Roads minister Stephen Hammond said: "The DVLA already provides an excellent service for customers, as the review acknowledges, but we want to ensure this continues to improve.

"These changes will mean drivers will find it easier to access more services online rather than filling out paper forms or spending valuable time on the phone.

"The review found that not every customer has the same needs and the changes will reflect this – for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies."

On the recommendation of the review, following the changes to online services the DVLA will also become a centre of digital excellence which will provide training and guidance for other Government departments.

The BVRLA has welcomed the review. “Like the minister, we agree with every recommendation made by Mary Reilly and we thank her for the time she spent listening to our concerns,” said BVRLA chief executive Gerry Keaney.

“This review outlines some ambitious goals for the DVLA and highlights just what an important year it is going to be for the agency.

"We look forward to working with the DVLA and believe these changes will deliver major cost and efficiency savings to our members.”

Read next week's Fleet News for analysis of what the DVLA review will mean for fleets.

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  • Dan - 06/03/2014 10:15

    It's about time they started making things easier, a lot of people are complaining about the jobs which will be lost but it's better to move services online. I spent hours trying to get through on the phone yesterday I should be able to do it all online - It's 2014!

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