Fleet News

Manheim’s Simulcast wins national customer satisfaction award

Manheim’s Simulcast has been announced as one of 15 category winners at the 2014 UK Customer Satisfaction Awards.

More than 600 business leaders attended the third annual UK Customer Satisfaction Awards organised by the Institute of Customer Service, which took place on 25 February, 2014 at the Lancaster London Hotel.

The Awards recognise and reward organisations who are delivering excellent and innovative service to meet their customers’ needs and enable them to thrive. 

Jo Causon, chief executive at the Institute of Customer Service, said: “The Awards have become an integral part of the business calendar. It is important to showcase and celebrate those who have shown that their organisation is committed to their customers at the very highest level.”

Manheim secured the Customer Satisfaction Innovation of the Year Award after illustrating how the business persistently pushed the boundries of technology to create both an enhanced customer experience and a true competitive edge, in a well-presented awards entry. In addition, Manheim was also shortlisted for the Objective HR Employee Engagement Strategy of the Year Award.

Chief information officer at Manheim, Jeremy Lewis, added: “We are absolutely delighted that the work of the team behind Simulcast has been recognised with such a prestigious national award. Simulcast has made it easier for our customers to do business with Manheim, bringing the simultaneous live and virtual auction experience to the forefront of the UK automotive market. When you look at the other organisations on the shortlist in our category, it really underlines just what a great achievement this is.”

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