Fleet News

Shell improves fraud detection capabilities of euroShell card

Shell has enhanced the fraud detection capabilities of its euroShell Card by introducing Real Time Detection technology, which can identify criminal behaviour in a matter of seconds.

Founded on the same system that banks use to detect credit card fraud, Real Time Detection technology can filter up to 260 million Shell fuel card transactions every year based on specific payment parameters.

It can then use the information to flag suspicious activity in real time. Compared to euroShell Card’s previous fraud detection technology, fraud can now be detected faster and more accurately.

Phil Williams, head of Shell commercial fleet said: “Fuel cards are one of the most secure, efficient and simple ways for drivers to fill up on the road but this does not mean they are impervious to fraudulent activity, which is becoming increasingly sophisticated. As a fuel card provider, it is our responsibility to minimise the impact of criminal attempts by staying one step ahead of the game. The introduction of Real Time Detection technology is testament to Shell’s commitment to achieving this and protecting our customers.”

Along with fraud measures, the platform now includes more intuitive navigation and offers advanced control over setting fuel card usage limits, easier bulk card ordering, and personalised reports that address answers to specific questions.

Williams added: “We understand that time and money are extremely precious commodities for fleet managers. All of today’s upgrades are therefore designed to improve the convenience, control, security and savings our customers receive from euroShell Card so they can get on with their business, their way.”


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