Autoglass has received more than 23,000 customer reviews online, the highest number of any reviews from any UK-based vehicle glass repair and replacement company.
According to Neilsen, 68% of consumers trust customer opinions posted online, highlighting the importance of online reviews to inform purchasing decisions. As reviews continue to be more important for customers, employers are continuing to catch-up with 36% of key decision makers in the insurance industry noting their company could be handling customer service enquires better on social media
All customer reviews for Autoglass are hosted on the company’s website, via reviews platform Bazaarvoice, in order to allow customers to see first-hand the high level of service and expertise that comes as standard with every job.
Additional reviews of the business are also uploaded by customers to ReviewCentre.com, where the overall score is 4.7 out of 5. More recently Autoglass has also been working in partnership with its insurance, fleet and lease partners to handle their customers’ queries and share feedback.
Andre May, director of sales and marketing at Autoglass said: “At Autoglass, our customers are at the centre of everything we do and we take real pride in being the most customer-focused vehicle glass repair and replacement company in the UK. It is fantastic to see that this is recognised by our customers. Listening to our customers is the best way of understanding first-hand how we need to evolve our service to continuously offer the high level of service that customers expect from us and through their preferred channels of communication.