National Windscreens has been appointed sole vehicle glass repair and replacement supplier for Venson for a further two year term.
Venson operates a fleet of more than 11,000 vehicles and works with some of the most demanding fleets in the UK, including the emergency services. The company has worked with National Windscreens for more than 6 years.
Accident and maintenance manager Lee O’Neill said: “Venson has earned a reputation for not letting clients down - our 98% retention rate is testament to that. To enable us to consistently offer this level of service we need to work with partners that we can trust and who can help us deliver on our promises.
“National Windscreens has proved time and again that it can be relied on to deliver the high level of service demanded by our customers.”
The latest monthly management information (MI) supplied to Venson showed that the 2014 average time to serve figure across all jobs was just 47 hours, with 71% completed within two days.
O’Neill added: “Customer satisfaction sits at the heart of everything we do. Our main aim when any vehicle repairs are required is to ensure that our customers are back on the road as swiftly as possible and that unnecessary costs are not incurred. This is proven by National Windscreens repair over replace ratio.”
Picture: Martyn Bennett, National Windscreens, with Lee O'Neill, Venson