BT Fleet has greatly expanded its range of products and services over the past year, and made significant investments in technology and training. It launched a telematics service in April, with customers able to choose from a hardwired or plug-and-play option, dash cameras and real-time driver feedback.

The system is fully integrated with BT Fleet’s fleet management accident and service maintenance and repair (SMR) platforms.

It records real-time accident information and triggers contact with the driver to ensure they capture third party details at the roadside, helping to reduce claims costs by up to 60%.

BT Fleet is also able to perform ‘over-the-air’ diagnostics to pre-empt breakdowns and understand underlying vehicle issues to reduce downtime by up to 12%.

Downtime has the potential to be reduced further through mobile servicing, following a successful trial last year.

BT Fleet has also introduced a new online SMR booking system, which draws diary data from workshops and enables appointments to be confirmed in real-time. It texts or emails fleet managers if appointments are missed.

Its accident management system is being overhauled to give customers online access to incident documents, images and reports.

It has also invested heavily in staff training and development over the past year with a programme to upskill existing staff, a paid apprenticeship scheme and an increase in the number of permanent technicians it employs.

BT Fleet is now leveraging the skills and services of sister companies BT Supply Chain and EE. The latter means it can now offer customers 4G, in-vehicle WiFi hotspots, which allows drivers to receive jobs in areas with limited mobile phone reception.

A partnership with the UK’s biggest leasing company, Lex Autolease, has enabled BT Fleet to offer “a rounded funding proposition”.

Picture caption: Toyota & Lexus Fleet general manager Neil Broad (left) presents the award to BT Fleet managing director Henry Brace

Finalists

• All Fleet Services
• BT Fleet
• Holdcroft Group Fleet
• TrustFord
• The Automobile Association
• vGroup International

Highly commended

• The Automobile Association

Judges’ comments

BT Fleet has broadened its offering by utilising the skills and services of its sister companies and forming new strategic partnerships with leasing, rental and SMR providers. It has made significant investment in technology and training, and expanded its apprenticeship scheme. 

Awards video