Paragon Software Systems has increased its team by almost 10% to handle significant demand for its range of routing and scheduling, home delivery and electronic proof of delivery software.
The company has created development, support and administration roles, to ensure it can continue to service both new and existing customers.
“We have a continuously growing client base – that already includes many well-known businesses in the logistics, retail and grocery sectors such as Tesco, Sainsbury’s, Greggs, Eden Farm, Nectar Imports, XPO, DHL and Argos – with a renewal rate of over 95% per annum,” explains William Salter, managing director of Paragon Software Systems.
“It is very important that we continue to invest in our industry-leading development and support, so that we possess the capacity and expertise that allows us to help customers improve their operational efficiency and customer service levels.”
The expansion includes eight new technical roles, which brings the number of staff dedicated to developing, maintaining and supporting the company’s range of products to 74.
During 2017, the technical support team worked on more than 30 implementation projects each month, spending almost 750 days at customer sites during the year to provide presale, installation and ongoing customer support. Meanwhile, the ongoing investment in research and development resulted in more than 50 updates and functionality improvements to the software.