Lex Autolease has awarded its Fleet Service Provider of the Year to Nationwide Windscreen Services.
At its annual Supplier Focus Day, attended by over 250 suppliers, Lex Autolease awarded the Fleet Service Supplier of the Year to Nationwide Windscreen Services (NWS).
The award was presented by the supplier network manager, Liam Gavin, and was in reflection of the NWS’ approach to delivering service excellence to Lex Autolease customers.
NWS’ operations director Phil Homer said: “We are very proud of this accolade by Lex Autolease. Having enjoyed an excellent partnership over quite a few years we know that we share similar values and top of the list is ‘Putting Our Customers First’.
“We have demonstrated our ability to develop and grow with new technology and then to deliver on the very high expectations of customer service that Lex Autolease demands for their customers.”
In determining the overall winner, other factors were also taken into account including; strong investment in ADAS recalibration technology, centres and training, low complaints ratio and high NPS score across the year.