Grosvenor Leasing has achieved its highest ever CSI scores, with 100% of its customers rating it at least ‘satisfactory’.
In it’s latest customer satisfaction survey, 70% of Grosvenor’s customers ranked it as ‘Excellent’.
It’s the highest rating the company has ever achieved in its CSI and reflects the investment made in its people, systems, products and processes.
“We are delighted with these results,” said Grosvenor Group CEO, Shaun Barritt (pictured). “We have a business model of offering national capability with a personal touch, which means we attract very major fleets thanks to our financial stability and substantial fleet infrastructure, supported with an approach where customers build long-term relationships with our staff on first name terms with no call centres or voice mail queues.
“The balance works extremely well and enables us to deliver exceptional service and support to both car and light commercial vehicle drivers, while pro-actively working with fleet managers to drive down costs, reduce downtime and make on-going improvements to their overall fleet operation.”
Grosvenor Leasing customers benefit from an number of innovations, such as 0Zone (the company’s award-winning green solution), its expert panel, OSCAR365, its online fleet management system developed in-house by Grosvenor’s software team, and OSCAR Go – the company’s App, also developed in-house.
The company, which is the largest UK privately-owned contract hire and fleet management provider, established in 1981, has also recently launched a major personal contract hire solution in partnership with Select Car Leasing in order to support companies who are seeing drivers moving away from company vehicles.
“We have a clear aim to spearhead the personal contract hire market in the coming years by offering an exceptional PCH solution alongside our corporate funding and fleet management services, either as a direct offering to drivers or via company ‘Affinity’ schemes,” continued Barritt.
“We see PCH as becoming increasingly important to companies because there will always be an ebb and flow towards and away-from the traditional company car. Rather than focus on whether company cars are here to stay or not, businesses should change their viewpoint and look at how best to support their ‘mobile workforce’.
“If you take an individual driver, who needs to use a car at work, whether they are in a company-provided vehicle or their own car, they still need to get reliably from A to B and reflect a positive image of the company by turning up in a car that is modern, reliable and in good condition.
“Consequently, we believe companies will have two schemes operating side by side. A company car scheme and a personal leasing scheme.”