Fleet News

Crash for cash fears over Highway Code changes

Fleet News at 10 Jan 2022

Changes to the Highways Code which came into effect from January 29 could result in a surge of so-called ‘crash for cash’ scams, fear fleet decision-makers.

Discussing the new ‘Hierarchy of Users’ regulations during the January Fleet News at 10 broadcast, sponsored by Chargepoint, fleet panellists welcomed any measures which prioritise the safety of vulnerable road users, such as pedestrians and cyclists. However, they believed that unscrupulous miscreants could exploit the revisions to make false injury claims, particularly against fleet operators with branded vehicles.

The changes are divided into three rules:

  • Rule H1 places greater responsibility on drivers of larger vehicles to take more care of vulnerable road users and “bear the greatest responsibility to take care and reduce the danger they pose to others”.
  • Rule H2 focuses on pedestrians crossing at junctions. Drivers, cyclists, motorcyclists and horse riders, “should give way to pedestrians crossing or waiting to cross a road into which or from you are turning”.
  • Rule H3 concerns drivers and motorcyclists turning into a junction or changing direction or lane. Motorists should not cut across or cause any cyclist, horse rider or horse-drawn vehicle to swerve or be forced to stop. Instead, they should wait until there is a safe gap before making their manoeuvre. 

M Group Services head of fleet Matt Hammond, posting in the chatroom, raised concerns about the change in liability, “especially when a pedestrian walks out without looking. It means dashcams will become more relevant and crucial in defending potential claims”.

Lorna McAtear, National Grid fleet manager, agreed: “We will see initially an increase in crash for cash until people realise that fleets do have cameras. Fleets need to be wary of this – it will be a genuine issue.”

Paul Hollick, chair of the Association of Fleet Professionals, said: “There is a chance that, in urbanised centres, there will be people just jumping out in front of vans to see what happened and to get the police involved for prosecutions. From a fleet perspective, branded vans particularly could be a potential problem for some fleets.”

Despite the concerns, fleets were unanimous in their view that the changes were a positive move that needed to be clearly communicated to all staff.

Duncan Webb, head of fleet and travel at ISS UK and Ireland, said: “We have communicated it to everyone in our business because everyone is now seen as a road user, even pedestrians.”

He described the focus on vulnerable road users as “sensible”, and pointed to amendments which could actually protect drivers, such as the requirement for cyclists to leave at least a metre when overtaking a parked car.

“So even if somebody didn’t follow the Highway Code when opening their door, the cyclist also wouldn’t have followed the Highway Code if they crashed into it,” he said. “In some ways it’s very logical in its sequence.”

Watch the January Fleet News at 10 in full, with panellists Chris Connors, Countryside Properties head of facilities and fleet, and Tanya Sinclair, policy director UK, Ireland and Nordics at Chargepoint, joining McAtear, Webb and Hollick.

Among the other topics debated were:

  • Costs, sustainability and the pressure to electrify
  • Newcomers to electric – advice and guidance
  • Home charger installation delays and isolator issues
  • London’s road user charging proposals

Register for the February Fleet News at 10 webinar, which will be broadcast live at 10am on February 25.


Fleet News at 10 webinar

On the final Friday of every month (at 10am), a guest panel of 4-5 fleet decision-makers - plus a sponsor - will dissect with Fleet News the biggest news announcements and industry topics of the month in a new webinar series, looking at what each means for fleets, how they need to react/are reacting.

When: 10am on April 29.

Topics for discussion will include: 

Zero Emission Vehicles mandate

Further updates to the Highway Code 

Proposed relaxation of MOT frequency

How new vehicle supply shortages are impacting on rental availability and order prices

Implications of shortages for aftersales downtime and parts availability.



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