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Customer feedback prompts DVLA 'pay a fine service' expansion

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The DVLA has announced the expansion of its pay a fine service with ‘exciting additions’.

Since its launch in 2016, pay a fine allowed customers to pay vehicle related fines online, and now sees 70% of its customers showing preference to the online service.

The update allows customers to deal with a broader range of fines and also deal with vehicle tax, in one place.

The DVLA’s report said: “We issue fines to vehicle keepers that we catch using an untaxed or uninsured vehicle on the public road. Up until recently, paying the fine was a paper process

“We’re always listening to customer feedback, and many customers told us that paying a fine this way was an administrative burden; it was also increasing our paper trails too. So now these types of fine are payable online.”

The website functionality has been improved, with fine payments and tax payments put together.

Customers do not have to visit an entirely different section of the website and will no longer need their registration documents to hand when paying vehicle tax. 

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