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Fraikin launches web portal for customers and suppliers

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Fraikin has launched a new web portal for its customers and suppliers, giving them access to key management information about the availability and compliance of their vehicles.

The portal, ‘Fraikin View’, hosts real-time information uploaded by Fraikin’s network and more than 500 authorised repairers across the UK.

This allows customers to report vehicle defects online, access a vehicle’s full service history and monitor up to-the-minute progress of vehicle breakdowns.

It also lists planned maintenance work, helping customers to optimise fleet scheduling, and hosts important vehicle documentation and fleet information to aid compliance.

Suppliers will receive jobs and update information on the portal updated with ‘live’ information, which in turn speeds up their purchase order provision and invoicing.

Mark Newnes, operations director at Fraikin, said: “Fraikin View represents the culmination of more than two years of intensive planning and development."

Fraikin has been rolling the portal out across its customer base and expects all customers to have access by the end of January 2016, with 90% of them already able to use the system.

The supplier portal will be reviewed with each repairer in the coming months and implemented accordingly.

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