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Epyx thanks customers for patience as 1link Service Network is restored

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Software company Epyx has thanked customers for their understanding and patience, as it has fully restored its 1link Service Network following more than two days of downtime and disruption.

Steve Greene, the company's managing director, said: “I’m very pleased to report that normal performance resumed this morning for 1link Service Network following the suspension of service. I’d like to thank our customers for bearing with us during this period. They have been very understanding and we are extremely grateful for their patience."

The servicing network supports three million cars, vans and trucks. 18,000 franchised dealers, independent garages and fast fits are registered on the system, and the outage meant fleets and garages were unable to make or receive bookings, or approve work.

Greene continued: “We had a global team of engineers and consultants working relentlessly on the issue for 48 hours to bring about a successful resolution. While all e-commerce platforms suffer from occasional outages and ours is no different, we are looking closely at the causes and any lessons that we can learn for the future. Importantly, in response to questions from some users, I can confirm that all data is secure and was never under threat.

He added: “Platform users should now find that they can access the system. If they have any questions or queries, they should not hesitate to get in touch and we will do everything we can to help.”

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