The London Assembly has appointed Arthur Leathley as the new chairman of London TravelWatch, the statutory watchdog for transport users in and around London.
Leathley has senior level experience as a communications director in the private sector and Whitehall.
In particular, he spent nine years at Virgin Trains, during a time of great change in which customer satisfaction became the best in the rail industry.
Prior to that, he worked as a political and transport journalist at The Times, covering many of the key debates affecting London transport.
Leathley said: “The views of millions of transport users in London are crucial and I am excited to represent consumers during a time of very positive change.
"Travelling in the capital is likely to be transformed beyond recognition over the coming years and London TravelWatch will ensure that the interests of the travelling public are always put first.
"The need for an effective consumer champion has never been greater and I look forward to building on the work of the previous chair, Stephen Locke.”
The appointment was made by the Transport Committee on behalf of the London Assembly.